Social Media Listening

Social Listening will help you to create the Perfect Content Your Audience Want.

Floating Numbers have experience monitoring social platforms and can provide you with the best opportunity to track, analyze, and respond to social media conversations. You need to know what your customers are saying on the social web and be an active part of the conversation. Social listening helps you deliver better customer care service than the earlier process like phone or e-mails. Thus maximum business owners are using social media for customer service along with promotion and marketing. 


Social media listening can be a daunting task, especially if your organization lacks the resources and capabilities to execute and manage it properly. In such a situation, feel free to contact us. We will make sure that you are offering the best social customer care possible. It will also help to forge a solid and authentic customer relationship via social media. 

How it Works

With sophisticated technology and people-powered solutions, we can listen around the clock to the conversations your customers are having online. We can assess for sentiment, location, demographic information, Net Promoter Score (NPS) and more. Transparent and custom reporting, analytics and engagement advice are all part of the Floating Numbers social listening solutions available.

Our Process

We scour the web for social mentions regarding your brand and competitors to understand your online status. Also, we consider all the keywords that matter to your industry. It helps to devise the best promotional plan and delivering the best social customer service. If you’re interested, why not take us up on a social audit to determine what kind of candidate you might be for our services.

Our Advantages

  • Our monitoring teams of real people thoroughly trained to work on a 24/7 basis in social listening.
  • We use the best-in-class technology to find mentions of your brand throughout social and business platforms. We use the right tool and training for social listening. Also, we can purchase licenses for media on your brand’s behalf or administrate the monitoring tool you already own.
  • We monitor the major social networks (Facebook, Twitter, Pinterest, Google+, Instagram, YouTube), message boards, blogs, forums, comment threads, and more.
  • We are experts at sorting through the noise (and there is a LOT of it) to find what’s relevant to utilize further.

Application of Social Listening

  • Identify trends developing in social platforms.
  • Analyze the impact of ongoing campaigns.
  • Know the unbiased public opinion about your brand, products and services.
  • Discover potential customers and new leads.
  • Use proper social listening tools to provide you with data for research activities.
  • Find the justification you may need for marketing strategies.

Signs You Might Need Us

  • You don’t know where your customers are, what they’re saying or how to serve them on social media.
  • You feel like your brand is missing from the social conversation.
  • You want to detect a crisis early before it becomes damaging.
  • You wish to know what was trending in your business before all of your competitors.
  • You can’t get satisfactory result from your promotional campaigns on social media.